Code of Conduct
Insulation Professionals of Ohio member contractors are supported by a skilled installation and maintenance workforce held to its own Professional Craftsman Code of Conduct — a standard built to ensure every job is completed on time, under budget, and built right the first time.
Overview
The Professional Craftsman Code of Conduct (PCCC) is a workforce standards program designed to bring out the best in the skilled tradesmen and tradeswomen performing mechanical insulation and fireproofing work for IPO member contractors. It reflects three core commitments:
Highest quality and quantity of work
Use of best skills
Use of best work practices
The goal is simple: a job built on time, under budget and built right the first time. Done consistently, this standard builds pride in craftsmanship and leaves customers with a lasting impression of quality that brings them back to IPO member contractors for their next project.
This standard is upheld through teamwork on the jobsite and a consistently positive, professional attitude, both on and off the job. Meeting it requires full support at every level, from IPO leadership to jobsite supervisors to every individual tradesman and tradeswoman.
Workforce Responsibilities
Every craftsman working under the Professional Craftsman Code of Conduct is expected to meet the following standards on the jobsite:
Adhere to established starting times, quitting times, break periods and lunch periods.
Carry all tools required to meet the responsibilities of a highly skilled, qualified craftsman, and maintain proper care of any tools provided by the employer.
Report fit for duty. Substance abuse is met with a strict zero-tolerance policy.
Work productively and efficiently, arriving ready to work and supporting fellow crew members in doing the same.
Avoid disruptions on the job, including slowdowns or any other practice that unnecessarily extends a job or generates overtime.
Respect customer property. Graffiti, vandalism and other forms of property damage or waste will not be tolerated.
Respect customers, clients, contractors and fellow craftsmen by refraining from wearing clothing or displaying items with offensive wording or symbols.
Refrain from any inappropriate behavior toward another crew member or group of crew members.
Use proper safety equipment and methods at all times.
Do not leave the jobsite without prior supervisor approval.
Do not solicit funds on any jobsite without prior employer approval.
Refrain from personal cell phone use on the project except during lunch or scheduled breaks.
Do not sell merchandise on the jobsite without prior approval from the employer.
Jobsite leaders work directly with any crew member who falls short of these standards, setting a benchmark of quality and productivity that every team member is expected to meet.
Employer (Member Contractor) Responsibilities
IPO member contractors share responsibility for the PCCC's success by managing their work effectively. This includes:
Addressing ineffective supervision at every level promptly.
Ensuring proper job layout to minimize downtime.
Providing the proper number and type of specialized tools.
Ensuring adequate tool storage and change facilities for the crew.
Staffing each job efficiently with enough workers to perform the work well, without overstaffing.
Providing leadership and training to supervisors to help them prevent and resolve problems before they escalate.
Ensuring proper types and quantities of materials are available and stored appropriately.
Ensuring supervisors take ownership of issues stemming from management decisions, rather than passing responsibility down.
Eliminating unsafe working conditions and ensuring proper safety training, equipment and methods are used throughout the job.
Attendance standard: Member contractors apply a clear three-step attendance policy — verbal warning, written warning and discharge. This standard is administered consistently and appropriately documented.
A Shared Commitment To Customer Satisfaction
The Professional Craftsman Code of Conduct works because it's a shared commitment. Member contractors manage their jobs well, supervisors are trained and supported and every tradesman and tradeswoman takes pride in doing the work right. The result is what owners and general contractors have come to expect from IPO member contractors: jobs completed on time, on budget and built right the first time.
Responsible Contracting
Insulation Professionals of Ohio supports responsible contracting as a matter of principle, not just policy. Responsible contracting means awarding work to the most qualified bid at a fair price — not simply the lowest number submitted — so that quality, safety and accountability are weighed alongside cost.
We believe responsible contracting policies should account for:
Fair and transparent bidding processes that give qualified contractors an equal opportunity to compete
Verified qualifications, including a contractor's track record of completed work, safety performance and compliance with applicable tax, licensing, and workplace regulations
Accountability standards that hold every contractor on a project to the same baseline of competence and conduct
When these standards are built into a project's bid specifications, project owners and public entities can make more informed decisions, and communities benefit from higher-quality construction, fewer costly rework issues and a level playing field for contractors who invest in doing the work right.
IPO's Code of Conduct reflects this same principle at the contractor level: membership signals that a company has already committed to the standards that responsible contracting policies are designed to protect.